Support

Contact

Email support@starforgearena.net. Tell us what device you play on and its system version, and we can usually get straight to the problem.

I forgot my password

In game: on the sign-in screen, put your email in the Email field, then tap the FORGOT PASSWORD? link. The email that follows opens the reset page, where you set the new one. Reset links last one hour and work once, so if you asked more than once, use the newest email.

The request has to start in the game — this site cannot send that email for you, and the reset page needs the link from it to do anything. The game says the same thing whether or not an account exists, so if nothing arrives, check the address you typed and look in your spam folder before writing to us.

How do I delete my account?

In game: open SETTINGS, go to the EXTRAS tab, then choose DELETE ACCOUNT. That removes your profile and its associated data. You do not need to contact us first, and you can keep playing offline as a guest afterwards.

I found a bug

Email the address above with what you were doing, what you expected, and what happened instead. Crash reports are collected automatically. If you are signed in they are filed against your account, which lets us match one to your email.

Common questions

Price, the Pilot Pass, offline play, controllers, accessibility and privacy are all covered on the FAQ.